Gift Shop Refunds & Exchanges
Our goal is customer satisfaction. If you need to return or exchange merchandise, please contact us within 30 days of purchase date for a return authorization. No merchandise will be accepted without prior authorization. All returned merchandise must be accompanied by a copy of the original sales invoice and must be sent prepaid in like-new condition without blemishes or damage and in original packaging.
All shipments are F.O.B. Nautilus’s warehouse or original shipping point in the case of factory direct to customer. You must note any damage or shortage of cartons on the delivering carrier’s delivery receipt. If necessary, file your claim directly with that carrier. Nautilus Liveaboards CANNOT file these claims for you. We will be happy to advise you if you have a problem. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.