Customer Knowledge Management formatIsbn:Softcover - 9783642423666 So kann künftig unter bestimmten

So kann künftig unter bestimmten Voraussetzungen eine Bewertung zum Fair Value vermieden werden

Designing for Learning in Networked Learning Environments is of interest to researchers and students

LITERATURVERZEICHNIS 11

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Customer Knowledge Management formatIsbn:Softcover - 9783642423666 So kann künftig unter bestimmtenManaging and transferring knowledge at the right time, in the right place and with the right quality for customers enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM