MASTERING CIVILITY: A MANIFESTO FOR THE WORKPLACE Class_ELECTRICAL/ELECTRONICS Four-hundred storeys down

Four-hundred storeys down

Co-founder and first CEO of Burger King

his experiences have led to a mental breakdown of sorts

4-day workweeks can boost recruitment and retention

best-selling author

MASTERING CIVILITY: A MANIFESTO FOR THE WORKPLACE Class_ELECTRICAL/ELECTRONICS Four-hundred storeys downIncivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and